Why can’t I log in?

 

If you are having trouble logging in there could be several reasons for this.

1. The first and most obvious reason is that you have the wrong password. You can request your password be sent to your email address and check that you're using the correct one.

2. You might find that the system has logged you in but you are still looking at the unregistered view of the site. If this is the case, you need to clear your browser cache. Your pc is stuck on the unregistered page so you cant view the registered one.

If you have Internet Explorer you do this by going to the menu item "Tools" at the top of the browser and clicking on "internet options". A pop-up window will appear where you can delete cookies and temporary files. Do that, close down your browser and then open it again – your cache should be clear and your log in should work fine. If not, try again and restart your pc.

If you browse with Netscape or Mozilla/K-meleon etc you should have a menu item called "preferences" and in that section, under privacy or something similar, there will be an option to clear your browswer cache.

3. Another reason for login failing could be your anti-spyware or anti-virus software. You need to make sure these programs are allowing this site to pass their blocks.

4. You could be logged in but not yet upgraded by us to "author". As a security measure, all registered members are signed up on a lower level of access when they first join. Then we upgrade each member to "author" level manually so that more access is available to them. That can sometimes happen immediately or it might take a few hours. If you can see some new stuff but are still getting messages saying you are not allowed to view other things then you are probably logged in but just havent been upgraded yet. Try again in an hour or so. As an "author" you can add content to the site.

 If you still can't log in contact us and we'll do our best to fix the problem!

Leave a Reply